Refund / Return Policy

We’ve made returns faster and easier with our new self‑service Returns Manager. Eligible returns can be initiated, tracked, and resolved right from your dirtybirdusa.com account — no email back‑and‑forth required.

How to Start a Return (self-service)

All eligible returns are now initiated through your dirtybirdusa.com account. Please follow these steps:

1. Log in to your dirtybirdusa.com account.
2. Go to your order history and locate the order you would like to return.
3. Click “Return Request.”
4. Select the item(s) you’d like to return. (Single‑item orders are auto‑selected.)
5. Choose a return reason.
6. Select your refund preference — Original Payment Method or Store Credit.
7. Review and submit your return request.

Once submitted, a prepaid return shipping label will be issued automatically and sent to you by email. Return shipping costs (where applicable) will be deducted from your refund in accordance with this policy.

Don’t have an account yet?

An active dirtybirdusa.com account is required to initiate a return — guest returns are not supported. If your order was placed without an account, simply create one using the same email address used at checkout, and your order can be linked to your new account so you can start the return.

If you need assistance, please reach out to customer service at [email protected].

Eligibility at a glance

• The order must be in Completed status.
• The return must be initiated within the applicable return window (see below).
• The item must not appear on the Non‑Returnable Items list.

s to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Window & Satisfaction Guarantee

If you are not satisfied with your purchase for any reason, you may return the eligible product within 45 days of the order completion date for a refund (less shipping costs and any applicable fees).

Dirty Bird Zero Risk Guarantee. Every Dirty Bird Industries customer is covered by our Zero Risk Guarantee — your purchase is 100% protected. See the Dirty Bird Zero Risk Guarantee page for full program details, including package protection and additional benefits.

Regulated (FFL) Item Returns

Regulated items purchased from dirtybirdusa.com may be returned, subject to the conditions below.

Inspect before transfer: Please thoroughly inspect the item for any defects or blemishes before completing your transfer at the receiving FFL. Failure to do so will result in the item being non‑returnable.

Restocking & return shipping: Approved returns of regulated items are subject to a restocking fee (15% or $35 — whichever is greater) and the cost of return shipping, both of which may be deducted from your refund.

Working with your FFL: After you initiate your return, you may need to provide the return shipping label to your receiving FFL so they can ship the item back to us.

Defects or blemishes: If you notice any defect or blemish, please reach out to us at [email protected] with photos. We’ll do our best to review and respond within 24–48 hours with the best possible solution — replacement (if available), refund, or store credit. In some cases, we may be able to offer a discount on the item depending on the severity of the blemish.

If there are no visible defects at the time of pickup but issues are later discovered during build/assembly, we will facilitate an exchange with the manufacturer.

NFA Item Cancellation & Refund Policy

Full refunds on NFA items are only possible if a cancellation request is received and acknowledged before the transfer process has been initiated. “Initiation of the transfer process” is defined as: the ATF Form 3 that allows us to transfer the NFA item to your selected dealer has been submitted to the ATF. ATF Form 3 submission typically occurs 1–3 days after your order is placed, depending on order volume and processing times.

Cancellations and partial refunds remain possible up until the NFA item is shipped to your FFL dealer. The fees that apply at each stage of NFA processing are:

• Order received – Form 3 not yet submitted: Full refund
• Form 3 submitted – not yet approved by ATF: 10% processing fee
• Form 3 approved by ATF – item not shipped: 20% processing fee
• Form 3 approved by ATF – item shipped: No refund
• Form 4 submitted – disapproved/returned without action: 35% processing fee plus return shipping costs*

*NOTE: This may not always be possible and requires us to successfully recover the NFA item from your dealer with original packaging and in NEW condition. If we are unable to recover the NFA item in the condition stated above, no refund is possible.

This policy is a guideline and is subject to change depending on the situation. There is significant time and effort involved by both Dirty Bird Industries and your selected dealer to reacquire an item once an ATF Form 3 has been submitted and approved.

Service add‑ons such as custom Cerakote and/or gunsmithing services are non‑refundable.

Non‑Returnable Items

• Ammunition
• Hazmat items
• Reloading supplies, including primers, bullets, cases, and powder
• Gift cards
• Any item purchased as open box, used, blemished, or “Blem”
• Any item returned after the applicable return window has expired

Manufacturer Warranty — Outside Our Return Window

If your return window has passed and you’re experiencing a defect or workmanship issue, you may still have recourse through the manufacturer’s warranty. Most products we carry are backed by the manufacturer’s own warranty program, which may cover defects in materials and workmanship beyond our 45‑day return window.

Warranty terms, coverage, and the claims process vary by manufacturer — please refer to the documentation included with your product or the manufacturer’s website for details. If you need help identifying the right contact, reach out to our Customer Service team and we’ll point you in the right direction.

Refunds & Store Credit

After your return is delivered to our facility, it will be inspected and processed within 4–6 business days. Once approved, your refund will be issued to the method you selected when you initiated the return:

Refund to original payment method — a credit will be applied to your credit card or original method of payment. Please allow additional time for your bank or card issuer to post the refund.

Refund to store credit — a store credit code will be emailed to you for the value of the approved refund.

If your return cannot be approved, you’ll be notified with the reason. Restocking fees, return shipping, and any other applicable fees will be deducted from your refund in accordance with this policy.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account. Then contact your credit card company — it may take some time before the refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver.