Frequently Asked Questions

We offer a wide selection of firearms, ammunition, AR-15/AR-10 parts, optics, magazines, and accessories, including California-compliant options. Our services include gunsmithing and Cerakote application. Whether you’re upgrading, building, or maintaining your firearm, we have products tailored to meet the needs of enthusiasts and professionals alike. Note: We only offer Cerakote in our NC location, but we can help facilitate all of that with the customer and the team in NC.

Our retail store is located at 2420 Mohawk Street, Suite 700, Bakersfield, CA 93308.

Our store hours are Monday through Saturday, 10:00 a.m. to 7:00 p.m., and Sunday, 9:00 a.m. to 5:00 p.m.

We prioritize the security of your personal information. We implement industry-standard measures to protect your data from unauthorized access, misuse, or disclosure. Our website utilizes Secure Socket Layer (SSL) technology to encrypt your credit card information during transactions. We adhere to PCI-DSS requirements and follow additional industry best practices to safeguard your data.

We will typically only sell used firearms in our California storefront, not on the website.

We accept MasterCard, Visa, American Express, Discover, Diners Club, and JCB Bank cards, as well as Bitcoins.

To track your order, please visit our Order Lookup page. Enter your Order ID and billing email address, then click Track” to view your order status. Your Order ID can be found on your receipt and in your confirmation email.

If the order has not shipped, customers can submit a cancellation request through their account; however, this is a request and not guaranteed. Customers without an account can email or chat with our online support team to request a cancellation, though it is not guaranteed. We cannot modify orders once they are placed. Instead, customers can cancel the original order to receive a refund or gift card to place a new order with the desired adjustments. Alternatively, they can choose to ship the order as originally placed. For assistance, feel free to reach out to our support team via live chat or email us at [email protected].

We do not currently offer layaway or financing options for purchases. However, we accept various payment methods to facilitate transactions, including major credit cards and Bitcoins.

We do not specify a minimum order amount for ammunition purchases. However, shipping costs may vary based on order size and destination. For detailed information, please refer to our shipping policy page- https://dirtybirdusa.com/shipping-policy/

Our goal is to ship your order within one business day. However, certain items, such as those requiring custom assembly or Cerakote and FFL items, may have longer processing times. If fulfillment is delayed by more than 1–2 days, we will notify you via a notice in the header of our website. For more detailed information, please refer to our shipping policy – https://dirtybirdusa.com/shipping-policy/

We offer flat-rate shipping for all orders, with the carrier chosen at our discretion. If you have a preferred carrier or specific delivery instructions, please include them in your order notes, and we’ll do our best to accommodate your request. For more detailed information, please refer to our shipping policy – https://dirtybirdusa.com/shipping-policy/

Federal law prohibits the direct shipment of firearms to customers. All firearm shipments must be sent to a licensed Federal Firearms License (FFL) dealer, who will then facilitate the transfer to the buyer after completing the necessary background checks and paperwork.

On the Product page and during checkout, you’ll be prompted to select an FFL dealer in your area. You can provide their information later if your preferred dealer isn’t listed. You must contact the chosen FFL dealer to ensure they will handle the transfer. The dealer must provide us with a current, signed, and dated copy of their FFL. Once we have the necessary FFL documentation, we will process your order. The firearm will be shipped to the address listed on the FFL. After the FFL dealer receives the firearm, you must visit them to complete the transfer. This process includes filling out ATF Form 4473 and undergoing a background check via the National Instant Criminal Background Check System (NICS). Once approved, you can take possession of the firearm. Approval times may vary by state. For example, some states will be instant, and others may have to wait at least 10 days.

We ship firearms and ammunition nationwide in the U.S., following federal and state regulations. Firearms must be shipped to a licensed FFL dealer. Ammunition shipping is restricted in certain areas like Alaska, Hawaii, and New York City, and some states require delivery to an FFL or additional permits.
States that require additional permits/documents for ammunition are:
-Connecticut
– Massachusetts
– Illinois
– New Jersey
– Rhode Island

States that require ammo shipments to a FFL are:
– California
– New York

Find more details here – https://dirtybirdusa.com/shipping-policy/

At Dirty Bird Industries, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not 100% satisfied, you can return the item within 30 days for a full refund (less shipping fees). Feel free to install, test, and even put it through its paces. We’ll take it back if it doesn’t perform to your liking. For more details, refer to your Return/Refund Policy – https://dirtybirdusa.com/pages/refund-return-policy/.

Please note that ammunition is not eligible for return. Additionally, shipping costs are non-refundable

To initiate a return, please use the “Return Request” form on the Return/Refund Policy Page —or email [email protected]. Returns / Exchanges take 3-4 business days from the date we receive the return at our facility. Please note gift cards, any item purchased as an open box, used, blemished, or “Blem” product, any item returned more than 30 days after delivery, or any Ammunition and any Reloading supplies, including primers, bullets, cases, and powder are non-returnable items.

No, firearms cannot be returned if you fail the background check. When purchasing a firearm, it’s essential to ensure that you meet all legal requirements and pass the necessary background check before initiating the purchase. Dirty Bird Industries and other firearm retailers do not accept returns or provide refunds for firearms due to failed background checks, as this is outside the retailer’s control.If we ship a firearm to another FFL (online order) and the customer fails the background check, we can provide a prepaid return label to get the firearm back. The refund will be less than the return shipping fee and the restocking fee will be up to 15% or $35 (whichever is greater). If you’re unsure about the requirements, consider contacting your local FFL (Federal Firearms Licensee) or reviewing federal and state regulations before purchasing. If you have further questions, feel free to contact us for assistance.

– Gift cards 
– Any item purchased as an open box, used, blemished or “Blem” product.
– Any item that is returned more than 30 days after delivery.
– Any Ammunition.
– Any Reloading supplies, including primers, bullets, cases, and powder.

Refunds at Dirty Bird Industries typically take 5-7 business days to process after the returned item has been received and inspected. Once the refund is processed, depending on their processing times, it may take additional time for your bank or credit card company to reflect the credit in your account.If you have any questions about the status of your refund, feel free to contact us at [email protected] or call (661) 387-5200 for assistance.

To purchase firearms online, there are specific requirements you must meet to comply with federal, state, and local laws.
Here’s a general guide to the process:
– Be of Legal Age
– Handguns: You must be at least 21 years old.
– Rifles and Shotguns: You must be at least 18 years old.
Check your state laws, as some states may have stricter age requirements.

Choose an FFL (Federal Firearms Licensee):
– Firearms purchased online must be shipped to a licensed FFL dealer, not directly to your home.
– During checkout, provide the contact information for the FFL you wish to use or work with the retailer to find one in your area.

Complete a Background Check
– Once your firearm arrives at the FFL, complete ATF Form 4473 and pass a background check through the National Instant Criminal Background Check System (NICS).
– If you fail the background check, you cannot take possession of the firearm. (Note: Refunds are not provided in such cases.) We can provide a return label but the return will be subject to return shipping fees + restocking fees.

Comply with State and Local Laws
– Some states may require additional permits, waiting periods, or specific documentation.
– Ensure the firearm you’re purchasing complies with your state’s regulations (e.g., California’s Roster of Certified Handguns).

Pick Up the Firearm in Person
– After passing the background check and completing any waiting periods, visit the FFL to take possession of your firearm.
– Bring a government-issued photo ID and any required permits.

Important Notes
– Know Your Laws: Familiarize yourself with federal and state regulations before purchasing.
– Ammunition Restrictions: Some states may have specific rules for buying ammunition and firearms.

If you have questions about the process, contact your chosen FFL or Dirty Bird Industries at [email protected] for guidance.

Shipping restrictions for AR-15 parts and ammunition depend on your state and local laws. Here’s a breakdown:

AR-15 Parts
Serialized Parts:
Must be shipped to an FFL dealer in all states.

State-Specific Restrictions:
– California: Only California-compliant parts (e.g., fixed magazine lowers) are allowed.
New York and Connecticut: Parts must comply with state bans on “assault weapons” features, such as collapsible stocks or pistol grips.New Jersey and Massachusetts: Restrictions apply to features like threaded barrels and flash suppressors.
– Non-Serialized Parts (e.g., Uppers, Handguards): These can usually be shipped freely, but some states may restrict specific features.

Ammunition:
Age Requirements:
– 18 years or older: Rifle/shotgun ammunition.
– 21 years or older: Handgun ammunition.

State-Specific Restrictions:
– California: A background check is required for pickup to be shipped to an FFL dealer.
– New York: Ammunition must go to an FFL dealer for pickup, and a background check is required.
– Illinois: You must have a valid FOID (Firearm Owners Identification) card. Some areas, like Chicago, have additional restrictions.
– New Jersey: Requires a firearms purchaser ID for online purchases.
– Connecticut: Requires an ammunition certificate or valid pistol permit.
– Massachusetts, Washington, D.C., and Alaska: Additional restrictions or bans may apply.

Magazine Restrictions:
When purchasing magazines with ammo, ensure compliance with state capacity limits (e.g., 10 rounds in California, 15 rounds in Colorado).
What to Do:
– Verify your state’s laws to ensure compliance.
– During purchase, provide any required documentation (e.g., FOID card, permits).
– Reputable sellers like Dirty Bird Industries may block shipments to restricted areas.

Yes, Dirty Bird Industries accepts dealer-to-dealer firearm transfers. Here’s how the process works:

– Provide Dealer Information: When purchasing a firearm, ensure the transferring dealer includes all necessary details, such as their FFL (Federal Firearms License) and your contact information, with the shipment.

– Send FFL Documentation: To comply with federal regulations, both the sending dealer and Dirty Bird Industries must exchange valid FFL copies. The sending dealer can email their FFL to [email protected].

– Transfer Process: Once the firearm arrives at Dirty Bird Industries, they will inspect it and notify you when it is ready for pickup or further processing.

– Fees: Any fees associated with the transfer will depend on the specific arrangements made with Dirty Bird Industries and the sending dealer. Contact Dirty Bird Industries for details about their transfer fees.

If you have further questions about dealer-to-dealer transfers, contact Dirty Bird Industries at [email protected] or (661) 387-5200.

Purchasing a firearm in a state different from where you reside involves specific steps to comply with federal and state laws.

Here’s how it works:

Choose an FFL Dealer in Your State of Residence:
Firearms purchased out of state must be transferred to an FFL (Federal Firearms License) dealer in your home state. This ensures that the firearm complies with local laws and that the required background checks are conducted.

Place Your Order – When purchasing online or from an out-of-state dealer:
– Provide the FFL dealer’s information during checkout or notify the seller of your chosen FFL.
– The seller will ship the firearm to the FFL dealer you selected.

Complete the Background check. Once the firearm arrives at your FFL dealer:
– Complete ATF Form 4473 (Firearms Transaction Record).
– Pass a background check through the NICS (National Instant Criminal Background Check System).
– If your state has additional requirements, such as permits or waiting periods, you must meet them before you can take possession of the firearm.

Verify Compliance with State Laws. Some states have specific restrictions on firearm types or features:
– California, New York, New Jersey, Connecticut, and Massachusetts: Firearms must meet state compliance requirements (e.g., specific safety features or bans on “assault weapons”).
– Check whether your state has magazine capacity restrictions or additional registration requirements.

Take Possession of the Firearm:
– After passing the background check and fulfilling all state requirements: Pick up the firearm from your local FFL dealer.
– Bring a valid government-issued photo ID and any required permits.

Important Notes:
– Handgun Sales: Handguns can only be transferred to your state of residence.
– Rifles and Shotguns: Long guns may be purchased out of state if the laws of both states are followed.
– Shipping Restrictions: Some states may require additional documentation or have shipping bans for specific firearms.

You generally don’t need an FFL (Federal Firearms License) to purchase most firearm parts. Components like upper receivers, barrels, stocks, handguards, and triggers are not classified as firearms under federal law and can typically be shipped directly to your address. However, if your part includes a serialized lower receiver or a firearm frame, it is considered the actual firearm under federal regulations. In these cases, you must complete the transaction through an FFL dealer.

When buying serialized parts, they will be shipped to an FFL dealer of your choice. Once the part arrives, you’ll need to visit the dealer, complete a background check, and follow any state-specific laws before taking possession of the item. It’s also important to be aware of local and state laws, as certain states may have additional restrictions on firearm parts or features.

Yes, you can buy individual components to build your AR-15 from scratch. Many enthusiasts choose this route to customize their rifles to meet specific preferences, such as performance, aesthetics, or budget. Most AR-15 components, such as the upper receiver, barrel, handguard, stock, trigger assembly, and bolt carrier group, can be purchased online or in-store without restrictions and shipped directly to your home.

However, the lower receiver is the one exception. It is the serialized part of the firearm and is legally considered the “firearm” under federal law. To purchase a lower receiver, you must go through a licensed FFL (Federal Firearms License) dealer, complete a background check, and comply with any additional state or local requirements. Building an AR-15 allows for complete control over every aspect of the rifle, from its caliber and barrel length to its stock and handguard. Before starting your build, familiarize yourself with local laws, as some states restrict certain features or configurations.

Customer’s can send an email to [email protected] with any questions and we will direct it to the appropriate team to assist.

At Dirty Bird Industries, some of the most popular AR-15 upgrades include a range of components designed to enhance performance, accuracy, and customization. Here’s a breakdown of the top upgrades available:

– Triggers: Upgraded triggers, like drop-in trigger kits, are highly sought after for improving accuracy and reducing trigger pull weight. Popular options include single-stage and two-stage triggers.

– Barrels: Premium barrels in various lengths, materials, and finishes are popular for boosting accuracy and durability. Options like stainless steel and nitrided barrels are customer favorites.

– Handguards: Free-float handguards are a top choice for improving accuracy and adding accessory mounting options. M-LOK and KeyMod systems are particularly popular.

– Bolt Carrier Groups (BCGs): Upgrading to a high-quality BCG ensures reliable cycling and durability. Popular options include chrome-lined, nitride-coated, and lightweight BCGs.

– Stocks: Adjustable and ergonomic stocks, like those from Magpul and Hogue, are popular for improving comfort and adaptability.

– Muzzle Devices: Customers upgrade to muzzle brakes, flash hiders, or compensators for better recoil control and reduced muzzle rise.

– Charging Handles: Ambidextrous charging handles are a favorite upgrade for enhanced functionality and ease of use.

– Optics and Sights: Red dot sights, scopes, and backup iron sights are among the most popular accessories for improving target acquisition and accuracy.

– Grips: Upgraded pistol grips and vertical foregrips provide better ergonomics and control.

– Gas Systems: Adjustable gas blocks and mid-length or rifle-length gas tubes are popular upgrades for optimizing reliability and reducing recoil.

These upgrades allow AR-15 owners to tailor their rifles to their specific needs, whether for precision shooting, tactical use, or general improvement in handling and performance.

Yes, we carry a wide range of optics, lights, and other accessories to help you customize and enhance your firearm.

Customer’s can email [email protected] with the specifics of what they are looking to have done and our gunsmiths can provide a quote for services.

Yes, we offer a 10% discount for those who protect and serve our great nation. Find more details here – https://ar15discounts.com/pages/military-law-enforcement-first-responders/

We do not do it for the website, but we do it in-store.

Yes, you can sign up for alerts about new products and promotions from Dirty Bird Industries. By subscribing to their newsletter, you’ll receive updates on exclusive deals, product launches, and special offers. To subscribe, visit their website at dirtybirdusa.com and look for the Signup for Deals & More sign-up section at each page’s footer. Please enter your email address to join their mailing list.

Yes, we regularly feature seasonal and holiday sales, including highly anticipated events like Black Friday, Cyber Monday, Memorial Day, and Independence Day. These sales are an excellent opportunity for customers to enjoy significant discounts on various products, such as AR-15 parts, accessories, firearms, and ammunition. During these events, you can expect competitive prices on popular items, exclusive bundle deals, and limited-time offers catering to beginner and advanced firearm enthusiasts.

Yes, we often offer discounts on bulk ammunition and firearm purchases, making it an excellent option for those looking to save on larger orders. Bulk ammo discounts are typically available for popular calibers like 9mm, .223 Remington, and 5.56 NATO, with pricing tiers that decrease the cost per round as the quantity increases. This is especially beneficial for competitive shooters, hunters, or anyone looking to stock up.