Dirty Bird Zero Risk Guarantee Program

About the Dirty Bird Zero Risk Guarantee Program

At Dirty Bird Industries, we know that when you order firearm parts and accessories, you expect a seamless, hassle-free experience. That’s why we created the Dirty Bird Zero Risk Guarantee—a program designed to give you total peace of mind with every purchase.

From the moment you hit “checkout” to the second your order arrives (and even after), we’ve got you covered. Free shipping? Check. Package protection? Absolutely. Expedited processing? You bet. Lifetime free returns? No problem. Dedicated expert support? Always.

We don’t believe in hidden fees, fine print, or buyer’s remorse. Whether you’re picking up a single small part or building out your dream rifle, we want you to shop with zero hesitation and zero risk. Because at Dirty Bird, your satisfaction isn’t just a promise—it’s a guarantee.

Dirty Bird Zero Risk Guarantee Logo

 

Key Benefits (What’s Included?)

  • Dirty Bird Zero Risk Guarantee – Shipping Made Simple
    We’ve upgraded our shipping promise to make your experience faster and clearer.

    Free Shipping Options

    • Free FedEx 2-Day Shipping
      Available on most orders over $50, provided:

      • Total weight is 40 lbs or less

      • Package dimensions fit FedEx One Rate tiers (Small ≤ 420 in³, Medium ≤ 650 in³, Large ≤ 1,100 in³, Extra-Large ≤ 2,200 in³)

      • Items are eligible (mixed carts with ineligible items will default to standard shipping)

    • Free Standard Shipping
      Orders over $50 and above 40 lbs ship free via the best available ground service.
  • Free Package Protection (Up to $5,000)
    Lost, damaged, or stolen shipments? Not your problem. Every order is automatically covered with free package protection up to $5,000. If something happens, we’ll replace it or refund you—no extra cost, no hoops to jump through.

  • Expedited Processing for Faster Handling
    We know you want your order ASAP, so we prioritize all Zero Risk Guarantee purchases. Orders placed by 12 PM EST are moved to the front of the line and ship the same business day (for CA and NC locations). Orders placed after 12 PM EST? They’ll be processed the next business day. Note: This speeds up processing, but does not change the shipping speed.

  • Lifetime Free Returns
    Changed your mind? No problem. You can return any item, anytime—forever. If you return it within 45 days of shipment, we’ll refund the original payment method. If it’s after 45 days, we’ll issue store credit. No restocking fees. No nonsense. 
    Exclusions include – ammo, firearms, primers, powder, and NFA items.

  • Premium Expert Support
    Got a question? Need help troubleshooting an issue? Our dedicated team of experts is ready to assist with product recommendations, order concerns, and technical support. Whether you need guidance on your build or have an issue with your order, we’re here to help.

Shop confidently—fast, secure, and backed by our Zero Risk Guarantee.

Frequently Asked Questions (FAQs)

The Dirty Bird Zero Risk Guarantee is our commitment to making your shopping experience 100% hassle-free. It includes free shipping, free package protection, expedited processing, lifetime free returns, and premium expert support—all at no extra cost.

Orders over $50 qualify for free shipping. Most orders under 40 lbs ship free via FedEx 2-Day if they meet size and eligibility requirements. Orders over 40 lbs ship free via standard ground service.above 40 lbs ship free via the best available ground service.

Your order is insured up to $5,000 against loss, theft, or damage during transit. If something happens, we’ll replace or refund your order at no cost to you. Terms and conditions apply.

Orders placed by 12 PM EST (CA and NC locations) will be moved to the front of the line and shipped the same business day. Orders placed after 12 PM EST will be processed the next business day. This speeds up processing, not shipping speed.

You can return items at any time. Returns within 45 days of shipment qualify for a full refund to the original payment method. After 45 days, you’ll receive store credit in the form of a Dirty Bird Gift Card.

Yes. Gift cards, open-box, used, blemished (“Blem”) items, items returned more than 30 days after delivery, ammunition, and reloading supplies (primers, bullets, cases, and powder) are non-refundable.

Our dedicated firearm experts are available to help with product recommendations, order issues, and technical troubleshooting. You get real support from knowledgeable professionals.

If your package is lost, stolen, or damaged, contact our support team with your order details. We’ll handle the claim and either replace or refund your order as quickly as possible.

Note:
  • Non-Refundable Items: Gift cards, open-box, used, blemished (“Blem”) items, products returned more than 30 days after delivery, ammunition, and all reloading supplies (primers, bullets, cases, and powder) are non-refundable.
  • Free Shipping Limitations: Free shipping does not include hazmat fees or other processing-related fees.
  • Package Protection Terms Apply: Package protection is subject to additional terms and conditions.

Important Details for 2 Day Free Shipping

  • Cutoff Time: Orders placed by 12 PM ET ship the same business day.
  • Exceptions: Oversized items, weekends, holidays, and carrier limitations apply.
  • Mixed Cart Messaging: If any item is ineligible for 2-Day, you’ll see:
    “Your order contains items which are ineligible for 2-Day shipping.”
  • FFL Orders: Ship to dealer; ETA reflects shipment date, not transfer.
  • Signature Required: Orders over $300 require signature unless opted out.